Refund Policy

Last Updated: December 23, 2025

At Metcon Planner, we want you to be completely satisfied with your experience. Because our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all our orders, we adhere to their global standards for consumer protection.

14-Day Money Back Guarantee

If you are not satisfied with Metcon Planner for any reason, you are entitled to a full refund within 14 days of any payment. This “no questions asked” policy ensures you have enough time to evaluate the service and decide if it’s right for you. Our 14-day refund window applies unconditionally to every transaction, including initial purchases and subsequent renewals.

How to Request a Refund

Since Paddle handles our billing and customer service inquiries regarding payments, you can request a refund in two ways:

• Via Paddle: Visit paddle.net to interact with their support team or use the link provided in your email receipt.
• Via Us: Contact us at dmytro.kulykov@icloud.com with your order details, and we will initiate the refund through Paddle on your behalf.

Cancellations for Subscriptions

If you are on a subscription plan, you may cancel at any time. Your access will remain active until the end of the current billing period. Refunds for recurring renewals are handled on a case-by-case basis in accordance with Paddle’s terms.

Merchant of Record Notice

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.